Refund policy
REFUND POLICY
Mauriora Kombucha, herein referred to as the "Company," underscores its unwavering commitment to maintaining the highest echelons of customer satisfaction, recognizing the inherent dynamism of commercial transactions. While the Company maintains a policy eschewing refunds for changes of mind, the distinguished team of professionals stands poised and ready to proactively address any inquiries or concerns emanating from our esteemed clientele. We cordially invite patrons to expeditiously engage with our customer service apparatus for the purpose of obtaining meticulous assistance in alignment with the Company's ethos of service excellence.
In strict conformity with the mandates enshrined in the Consumer Guarantees Act, the Company asserts its steadfast resolve to furnish an equitable and efficacious remedy in cases where the purchased product is identified as manifestly and substantially faulty.
DAMAGED OR INCORRECT ITEMS
In the regrettable eventuality of a damaged delivery or the erroneous receipt of an item, the Company strenuously urges affected parties to promptly and judiciously communicate the matter to our dedicated customer service team, facilitated through the conveyance of a detailed email to kiaora@mauriorakombucha.com. This proactive approach ensures the expeditious initiation of a comprehensive and judicious resolution.
REFUNDS (if applicable)
The Company mandates that requests for returns be judiciously lodged within a stipulated timeframe of one week from the product's delivery date. It is incumbent upon patrons to acknowledge the application of a consequential charge for return shipping costs, a measure deemed necessary for the expeditious and secure processing of the return. Upon meticulous receipt and scrutiny of the returned item, the Company undertakes to communicate the status thereof through a formal email notification. Approved refunds shall be processed forthwith, with the requisite credit automatically applied to the patron's designated credit card or original method of payment within a specifically delineated timeframe.
LATE OR MISSING REFUNDS (if applicable)
In instances where a refund remains conspicuously absent, patrons are advised to prudently initiate the investigative process by scrutinizing their respective bank accounts. Subsequently, a diligent engagement with their credit card company is strongly recommended, acknowledging the potential for processing delays prior to the official posting of the refund. In the eventuality that the refund remains elusive, patrons are enjoined to expeditiously liaise with their banking institution.
Should these remedial measures prove inadequate, the Company extends a formal invitation for aggrieved parties to contact us at kiaora@mauriorakombucha.com for the purpose of seeking additional legal and procedural redress.
EXCHANGES/REPLACEMENTS (if applicable)
The Company, in alignment with its unwavering commitment to product integrity, exclusively extends the option for exchanges or replacements in cases conclusively identifying items as defective or damaged upon receipt. Such requests for transactions should be initiated through the formal medium of an email addressed to kiaora@mauriorakombucha.com. Concurrently, the affected item should be dispatched, via a traceable method, to the physical address of the Company, as follows:
Mauriora Kombucha Ltd
44 Woolley Street
Christchurch 8061
New Zealand
