Privacy policy

PRIVACY POLICY

This privacy policy outlines how Mauriora Kombucha Ltd and its affiliates (referred to as "we," "us," or "our") collect, store, use, disclose, and process any personal data provided by you when using our website. We are dedicated to ensuring the protection of your privacy. Any information you provide will be used in accordance with this privacy policy. We may update this policy, so it's advisable to check this page periodically for any changes.


WHAT WE COLLECT

We may collect, process, and hold the following types of personal data:


COMMUNICATION DATA:

  • This includes information from any communication sent to us through various channels such as the website, email, text, or social media.
  • Purpose: To communicate with you, keep records, and establish, pursue, or defend legal claims.
  • Legal Basis: Legitimate interests, including responding to communications and managing legal claims.


CUSTOMER DATA:

  • Information related to product and/or service purchases, including name, address, email, phone number, and payment details.
  • Purpose: To supply products and services, record transactions, and enhance our offerings.
  • Legal Basis: Performance of a contract and/or steps at your request to enter into a contract.


USER DATA:

  • Data about your website and service usage, including information posted on the website.
  • Purpose: To operate and administer our online services, provide relevant content, ensure website security, and analyze user behavior.
  • Legal Basis: Legitimate interests, including proper administration of our online presence.


TECHNICAL DATA:

  • Information about your use of our website and online services, such as IP address, browser details, and navigation paths.
  • Purpose: Analysis of website usage, business administration, content delivery, and advertising effectiveness.
  • Legal Basis: Legitimate interests, including proper administration and growth of our business.


MARKETING DATA:

  • Preferences for receiving marketing communications and responses to surveys/offers.
  • Purpose: To tailor promotions, deliver relevant content, and assess marketing strategy.
  • Legal Basis: Legitimate interests, including understanding customer preferences and improving services.


SENSITIVE DATA:

  • Information related to race, ethnicity, beliefs, health, and other sensitive details.
  • Purpose: To recommend and improve products/services.
  • Legal Basis: Legitimate interests, focusing on customer service, product development, and business growth.

 

HOW WE COLLECT INFORMATION

We collect personal data directly through the website, related mobile apps, correspondence, telephone calls, or meetings. Automatic collection via cookies and similar technologies also occurs during website usage. Providing information is voluntary, and consent may be withdrawn.


WHAT WE DO WITH THE INFORMATION

Personal data is used for the intended purpose, disclosure to third parties is subject to safeguards, and may include:

  • Other group companies providing services.
  • Professional advisers, service providers, and partners.
  • Third parties in business transfers or with consent.
  • Recipients outside Australia with appropriate safeguards.


HOW WE HOLD YOUR INFORMATION (SECURITY)

We employ physical, electronic, and managerial measures to secure personal data. While efforts are made to protect against unauthorized access, no system is entirely secure. Personal data is retained as necessary for its purpose and destroyed or de-identified afterward.


DE-IDENTIFIED INFORMATION

We may de-identify or aggregate information for various purposes, including sharing with third parties for commercial, marketing, research, and promotional activities.


DIRECT MARKETING COMMUNICATIONS

We may send promotional emails and contact you for market research, relying on consent or legitimate interests. Opt-out options are provided for direct marketing communications.


LINKS TO OTHER WEBSITES

Our website may contain links to external sites, and we are not responsible for their privacy practices. Caution is advised when visiting external sites.


HOW WE USE COOKIES

Cookies enhance website functionality. Users can modify browser settings to decline cookies, but this may affect website features. Detailed information about cookies is available in our Cookies policy.


CONTROLLING YOUR PERSONAL INFORMATION

Under data protection laws, you have rights to access, correct, delete, or transfer personal data. Requests related to your personal information can be made by contacting us at kiaora@mauriorakombucha.com. We value your privacy and are committed to providing you with control over your personal data. Please review the following Shipping Policy to understand our procedures and commitments regarding the dispatch of our products.


ORDER PROCESSING:

All orders are meticulously processed within 1-2 business days. Our dedicated team ensures timely preparation for shipment. Orders placed on weekends or public holidays will be processed on the next business day. Upon dispatch, an email confirmation with detailed tracking information will be sent, providing transparency and reassurance about your purchase's status.


SHIPPING RATES:

Our shipping rates are dynamically calculated during checkout, considering the order's weight and destination. We offer standard shipping options for a fair and accurate representation of shipping costs, ensuring a seamless and reliable delivery process.


SHIPPING METHODS:

We partner with reputable courier services, employing secure shipping methods. The choice of shipping methods may vary by location, ensuring each order is handled with care. Standard shipping typically ensures delivery within 3-5 business days.


INTERNATIONAL SHIPPING:

Currently, international shipping services are not available. We facilitate shipping exclusively within New Zealand. For international shipping inquiries, contact us at kiaora@mauriorakombucha.com, and we will strive to assist you within our capabilities.


ORDER TRACKING:

Upon dispatch, an email confirmation with a tracking number will be provided, allowing you to monitor your shipment's progress through the provided tracking link.


DELIVERY ISSUES:

In the rare event of delivery complications, contact the designated shipping carrier using the provided tracking information. While we disclaim responsibility for post-dispatch issues, we are committed to assisting in resolving matters through collaboration with the carrier.


SHIPPING ADDRESS:

Ensure the accuracy and completeness of your shipping information. It is the customer's responsibility to provide the correct shipping address. We cannot be held liable for orders dispatched to an inaccurate or incomplete address. Meticulous attention during checkout helps avoid potential complications.


SHIPPING UPDATES:

Periodically, we may offer shipping promotions, discounts, or updates. Stay informed by monitoring our website or subscribing to our newsletter for a value-enhanced shopping experience.


CANCELLATION AND MODIFICATION:

Requests for order cancellation or modification must be submitted within 24 hours of purchase due to expedited order processing.


RETURNS AND REFUNDS:

Refer to our Return Policy on our website for detailed information on returns and refunds, maintaining fairness and customer satisfaction.


COOKIE POLICY:

Our Cookie Policy outlines our use of cookies to enhance your browsing experience. By using our website, you consent to the outlined terms. Manage cookie preferences through your browser settings.


FORCE MAJEURE:

Unforeseen circumstances beyond our control may impact timely performance. In such cases, we are not liable for failure or delay in fulfilling obligations. We appreciate understanding during exceptional situations.


TEXT MARKETING & NOTIFICATIONS

By providing your phone number, you agree to receive text notifications and marketing offers. Consent is not a condition for purchase. Opt-out options are available by replying with STOP or using provided unsubscribe links.


HOW TO MAKE A COMPLAINT

If you believe we breached privacy laws, contact us at kiaora@mauriorakombucha.com. We will investigate and respond promptly. Complaints can also be made to your local data protection authority after contacting us for resolution.

For inquiries, contact kiaora@mauriorakombucha.com.